Privacy Policy

1. Introduction

BuffUpNow (“we,” “our,” or “the Service”) is a third-party mobile game top-up and in-game currency distribution service operated by [Legal Entity Name], registered in [Jurisdiction].

This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users (“you,” “Customer”) when accessing or using our services via our website, chatbot, or any affiliated sales channel.

By using our services, you explicitly acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of data strictly for the purpose of fulfilling your top-up order:

2.1 Account & Login Credentials

• Game account username, Player ID, Server ID, or UID
• Login credentials (email/password or token-based login) — collected only when required to complete account access for top-up fulfillment
• In-game character name or zone/region identifier

2.2 Transaction Information

• Payment method used (cryptocurrency, Wise Transfer, PayNow, credit card)
• Transaction amount and currency
• Transaction confirmation reference

2.3 Contact Information

• Email address or messaging handle (Telegram, WhatsApp, etc.) used for order communication
• Country of residence (for pricing and eligibility purposes)

2.4 Technical Data

• IP address, device type, browser/app version (auto-collected via chat or web interface)
• Communication logs between Customer and our system/agents

3. How We Use Your Information

Your data is used exclusively for the following purposes:

• Verifying your identity and eligibility to purchase
• Accessing your game account to execute the top-up transaction
• Processing and confirming payment
• Communicating order status, receipts, and support
• Fraud prevention and service security
• Legal compliance obligations

We do not use your data for advertising, profiling, or any purpose beyond service fulfillment.

4. Account Access — Critical Disclosure

5. Data Sharing & Third-Party Disclosure

We do NOT sell, rent, or trade your personal data to third parties.

Data may be shared only under the following limited circumstances:

• Payment processors — to verify and process transactions (e.g., cryptocurrency exchanges, Wise, PayNow networks)
• Legal authorities — if required by applicable law, court order, or regulatory obligation in the relevant jurisdiction
• Platform providers — such as AI chatbot infrastructure (e.g., Coze platform), operating under their own data processing terms

All third-party service providers engaged by BuffUpNow are required to handle data with confidentiality standards no lower than those set out in this policy.

6. Data Retention

Data Type	Retention Period
Order & transaction records	24 months
Account credentials	Deleted immediately upon order completion
Communication logs	12 months
Payment references	36 months (legal compliance)

Customers may request earlier deletion of non-legally-required data (see Section 9).

7. Data Security

We implement the following measures to protect your information:

• Encrypted communication channels (SSL/TLS)
• Restricted internal access to credential data (access limited to order-processing agents only)
• No permanent storage of account passwords — credentials are processed in real-time and purged upon completion
• Regular security audits of our systems and third-party integrations

8. International Data Transfers

BuffUpNow serves customers globally including the US, EU, Southeast Asia, South America, and the Middle East. Your data may be processed in servers located in jurisdictions outside your country of residence.

For EU/EEA customers, data transfers are conducted in compliance with applicable frameworks including GDPR standard contractual clauses (SCCs) where required.

For California residents, rights under CCPA apply as detailed in Section 9.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request erasure of your personal data (subject to legal retention requirements)
• Restriction — request limitation of how we process your data
• Portability — receive your data in a machine-readable format
• Withdrawal of consent — withdraw authorization for data processing at any time (note: this may prevent service fulfillment)

To exercise any of the above rights, contact: privacy@buffupnow.com

Response time: within 30 business days.

10. Cookies & Tracking

Our website/chatbot interface may use session cookies and basic analytics tracking to optimize service delivery. No behavioral advertising cookies are used.

You may disable cookies via your browser settings; however, this may affect chatbot functionality.

11. Minors

Our services are available to users aged 14 and above. For users aged 14–17, parental or guardian consent is assumed by the act of purchase. We do not knowingly collect data from children under 13.

If you believe a minor under 13 has submitted data without parental consent, contact us immediately at privacy@buffupnow.com for immediate deletion.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified via our primary communication channel (website banner or chatbot announcement). Continued use of our services following notification constitutes acceptance of the revised policy.

13. Contact & Complaints