Privacy Policy

1. Introduction

BuffUpNow (“we,” “our,” or “the Service”) is a mobile game top-up service operated by Top Toy Cultural & Creative Singapore Pte. Ltd. Our contact address for this policy is 153 Sin Ming Road, #04-02, Amtech Building, Singapore 575625.

This Privacy Policy explains how we collect, use, process, disclose, and retain information when you use BuffUpNow through our website, Telegram bot, mini-apps or other supported sales and communication channels, including supported channels on Telegram and Discord.

Please read this policy before placing an order. Where consent is required by applicable law, we will rely on the appropriate legal basis and obtain consent where necessary. Nothing in this policy limits rights that cannot legally be waived.

2. Information We Collect

The information collected depends on the game, product, payment method, and channel you use. It may include:

2.1 Game Account and Order Information

• Game account username and password when required to fulfil an order through our Login Method.
• Two-factor authentication (2FA) code, if required by the game or account security process.
• Game server, character name, region, and other game-specific details needed to identify the correct account.
• Player ID (UID) or other game identifiers where relevant to the selected product or order.
• Product selected, order status, order reference, and communications needed to resolve order issues.

2.2 Payment and Transaction Information

• Payment method and payment status, transaction amount and currency, and transaction reference or confirmation.
• Information supplied by the payment provider that is necessary to confirm or reconcile a payment.

Payment card or financial account details may be collected and processed by the relevant payment provider. We do not claim to store complete payment-card details unless this is expressly disclosed for the payment method concerned.

2.3 Contact and Support Information

• Email address, Telegram or WhatsApp handle, Discord identifier, or other contact details you use to communicate with us.
• Messages, attachments, and information you provide when asking about an order or making a complaint.
• Country or region, where needed for payment, pricing, service availability, or legal compliance.

2.4 Technical and Usage Information

• Technical information that may be made available by the website or platform you use, such as IP address, device and browser information, timestamps, and basic diagnostic records.
• Website or platform interaction data, where relevant cookies, analytics, or platform tools are enabled.

3. How We Use Information

We use information for purposes reasonably connected with operating BuffUpNow, including:

• Receiving, verifying, processing, and completing orders.
• Accessing a game account only to the extent needed to fulfil an order submitted through the Login Method.
• Confirming payments, preventing fraud, investigating suspicious activity, and protecting the service.
• Sending order updates and responding to customer support requests, disputes, and complaints.
• Maintaining transaction records, troubleshooting service issues, and improving reliability.
• Meeting applicable legal, accounting, tax, regulatory, and lawful request obligations.

We do not use game account credentials to advertise to you. Any marketing communications, if introduced, will be handled in accordance with applicable law and any required consent or opt-out choices.

4. Login Method and Account Access

For your own security, use only the official BuffUpNow order channel, do not share credentials in public chats, and follow the game publisher’s account-security guidance. Consider changing your password after an order if you believe it is appropriate for your account.

5. How Orders Are Processed

Orders may be submitted and handled through the dedicated BuffUpNow Telegram bot, a mini-app integrated with Telegram, a supported mini-app or channel on Discord, or the BuffUpNow website at buffupnow.com. The available flow depends on the channel and product.

Information submitted through these channels may be processed by the relevant platform provider as well as by BuffUpNow. Each platform may also process information under its own privacy terms and settings.

6. Sharing and Disclosure

We do not sell personal information as a business practice. We may disclose limited information where necessary for the following purposes:

• Payment providers: to process, verify, reconcile, or refund transactions.
• Technology and platform providers: to operate the website, order bot, mini-app, messaging, hosting, security, or customer-support tools.
• Professional advisers and service providers: where they need information to provide services to us and are subject to appropriate confidentiality obligations.
• Authorities or other parties: when disclosure is required by law, valid legal process, or is reasonably necessary to protect rights, safety, and prevent fraud or abuse.
• Business changes: in connection with a merger, restructuring, or transfer of business, subject to appropriate safeguards and applicable law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose. Third-party platforms and providers may have their own privacy policies, data practices, and retention rules.

7. Data Retention and Deletion

We retain different categories of information for different periods, depending on why the information is needed, applicable legal requirements, and whether an issue remains unresolved. We do not state a fixed retention period for every category where the actual period may depend on those factors.

Data Type	Retention Approach
Game account login information	The order-processing system is designed to automatically delete it immediately after the order is completed.
Order and transaction records	Retained as reasonably necessary for order history, customer support, accounting, fraud prevention, and legal obligations.
Payment references	Retained as reasonably necessary to verify transactions, handle refunds or disputes, and meet applicable recordkeeping requirements.
Support and communication records	Retained as reasonably necessary to respond to requests, investigate complaints, maintain service records, and meet legal obligations.
Technical records	Retained only for as long as reasonably necessary for security, diagnostics, service operation, and legal compliance.

Where appropriate, you may request deletion of personal information. We may need to retain certain records to complete a transaction, resolve a dispute, prevent fraud, or comply with legal obligations. Information held independently by Telegram, Discord, payment providers, or other third parties is also subject to their own retention practices.

8. Data Security

We take reasonable steps designed to protect information against unauthorized access, loss, misuse, or disclosure. Access to order information should be limited to people or systems that need it to process orders, provide support, or operate the service.

No website, messaging platform, transmission method, or electronic storage system can be guaranteed completely secure. We therefore cannot promise that every system or transmission is risk-free. Please protect your accounts and devices, and contact us promptly if you believe information submitted to BuffUpNow has been misused.

9. International Processing

BuffUpNow serves customers in multiple countries. Depending on the channel, service provider, and transaction, information may be processed or accessed in a country other than your country of residence.

Where applicable law requires safeguards for international transfers, we will take steps required by that law. The safeguards available may depend on the country, data, and provider involved. You may also need to review the privacy terms of the messaging, payment, and other third-party platforms you use.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or a portable copy of certain personal information, or to object to or withdraw consent for certain processing.

To make a privacy request, contact privacy@buffupnow.com. Please provide enough information for us to understand and verify your request. We will respond within the period required by applicable law. Some information may need to be retained where a legal exception applies.

11. Cookies and Similar Technologies

The BuffUpNow website may use cookies or similar technologies needed for basic functionality, security, preferences, or analytics where enabled. The messaging platforms and mini-app providers you use may also employ their own cookies, SDKs, or similar technologies under their own policies.

You can manage cookies through your browser settings where available. Disabling certain cookies or platform features may affect some website or mini-app functions.

12. Children and Teenagers

Users must be at least 18 years old to place orders independently. A person under 18 may use or place an order only with the active involvement and consent of a parent or legal guardian, where permitted by applicable law. Parents or guardians should supervise the information a minor provides.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information inappropriately, contact privacy@buffupnow.com so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our service, data practices, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact and Privacy Requests